Is JBL a Good Brand?

Buying tech products can be overwhelming because of the wide variety of brands and products available. While looking for earphones and speakers, it is vital to consider price, brand reputation, and customer reviews.

To help you, we have simplified the process by making a summary for JBL, a famous brand for speakers and earphones. Everything you need to know about JBL, its products, and customer support. 

JBL’s Journey

JBL was founded in 1946 by the American audio engineer James Bullough Lansing – who is also the founder of Altec Lansing. The company struggled in its initial years, until finally, in the 50s, the brand skyrocketed to success with its high compression driver and its use in Fender guitar amplifiers to boost its sound.

JBL is an internationally recognizable brand and has become a staple for concerts, radio equipment, movie theaters, and other portable audio equipment. They are known for their durable and high-quality builds. 

Since the 80s, JBL has been used at performances and theaters, including the Academy Awards sound system. They were also previously used in Ford’s top-of-the-line vehicle audio systems. They competed with other companies like Nissan and Chrysler, who used Bose and Infinity, respectfully.

JBL’s mission is to make sound quality genuinely accessible for everyone everywhere. They now manufacture radios, speakers, earphones, and other audio devices.

Does JBL Make Good Speakers?

Yes. JBL speakers produce an impressive sound quality on both high and low volumes. Their speakers are an excellent choice for users who listen to hip hop, modern pop, or anything that has a deep bass sound. 

Many audio professionals like DJs, sound producers, and other related specialists use and trust JBL speakers. Clubs worldwide use JBL speakers, but you can also find portable Bluetooth speakers for daily consumers. Their portable speakers are reliable, rugged, and durable, not to mention easy to use.

What makes JBL speakers stand out is their battery life. Some of their speakers have a battery life of 24 hours, sometimes even more. Not to mention that they are also water-resistant and dustproof, making them the perfect choice for outdoor adventures with friends.

With over tens of thousands of exceptional reviews from customers about the JBL speakers and prices much lower than its competitors, it leaves no question about whether JBL is a good brand for speakers or not. Its performance and features outshine others.

JBL Earphones

Is JBL a Good Brand for Earphones

While JBL speakers are undeniably remarkable, their earphone range has been more controversial. There has been a mixed response from the JBL customers regarding its earphones, sound quality, and overall experience. 

Consumers have reported that while the earphones are not particularly bad, they are a bit underwhelming considering that JBL has the R&D resources of Harman International and had put in a year and a half worth of research into it. 

The build and appearance of the earphones themselves are great. JBL used suitable quality materials and has given its earphones a sleek and fashionable look. They have even considered human ergonomics – if you wear the earphone for hours, they are still very comfortable.

On the other hand, the sound quality is disappointing for users, especially for its steep price point. Compared to other earphone brands, the JBL earphones are priced much higher. So, customers were expecting more than they received.

Customer Support

Customer Support

In addition to JBL’s products, they also offer a significant amount of customer support, just like any other good brand. JBL’s customer support includes returning products, warranty requests, product personalization, authenticity check, etc.

JBL offers a 30-day return policy – if, within 30 days of receiving your products, you can request a return. Through this option, you choose to receive a full refund or exchange your product. This option is available only if you have purchased directly through; you would have to contact them directly for products purchased through retailers.

They also offer a warranty for their products. Most products offer a 1-year warranty, but for non-powered speakers, they provide a 5-year warranty; check your warranty card to see how extended your guarantee is. 

A unique service JBL offers is the personalization of your product. Certain products can be personalized with pre-made designs to choose your text or image. You can expect to receive your product within 10 to 14 business days. It is important to note that JBL’s return policy will not apply to these personalized products.

However, one drawback is that some customers have reported that when they have tried to request a refund or claim a warranty, they have been met with unresponsiveness or terrible customer service. But such experiences are far, and few in between. Moreover, this trend has become more prominent during the Covid-19 pandemic. 


So, is JBL a good brand? According to our findings, I would say that it is. Their high quality, durable, and reliable products have helped make the brand become a household name. Not to mention that JBL speakers are used in concerts, award programs, and by audio professionals around the globe.

JBL’s speakers are more popular than other products like their earphones, probably since they have been manufacturing speakers for over 60 years. Their comparatively low prices and good service and quality have made it a favorite. Whereas JBL earphones are a new product, it still requires more research and development, but it has potential.

A good thing about JBL is that they continuously work on bettering their products and incorporating the latest technology into their products. With many competitors, JBL has managed to keep afloat and surpass them in many areas.

About Shawn Shepherd

Hi, I'm the owner of the Hifi Guide and have been an audio lover enthusiast for over 16 years. I have a Bachelor's degree in Sound Engineering and I work on producing content for the Hifi Guide in my spare time. My love for audio stemmed from my Dad who was an audio technician, and now I share my knowledge here on this website!